Travel insurance

Making a claim

AXA travel insurance gives you the reassurance you need - especially when you make a claim. Wherever you are in the world you'll be able to rely on us to give you the right help when you need it most. That's when you discover the real value of quality travel insurance direct from AXA.

Before you claim

  • In the event of theft or loss of property, contact the police immediately, and get a crime reference number
  • Check your policy documents to confirm your cover details and excess levels
  • Look at our Frequently Asked Questions if you need useful advice about the claims process
  • Have your policy number ready when you call

Making a claim

We have specialist teams ready to manage your travel insurance claim.


Emergency medical Emergency medical assistance or repatriation
For immediate medical support when abroad, our expert team is available to help you at all times.

We have the medical expertise, contacts and facilities to help should you or anyone insured on your policy be injured in an accident or fall ill overseas. The medical travel insurance team can also arrange transport home if you are told about the illness or death of a close relative at home.

Based in the UK, our specialist team is available 24 hours a day, 7 days a week to give you the support you need in an instant.

Call + 44 (0)1737 815626*

We recommend you program this number into your mobile phone for you or someone on your behalf to call if you require emergency medical assistance when abroad.

*Lines are open 24 hours a day, every day. Call costs may vary depending on your service provider.


Travel claim All travel insurance claims (except legal expenses)
For help and advice with travel claims, contact our UK-based specialists.

Be sure to call our expert travel team within 31 days of the incident to make your claim for:

  • Outpatient medical costs
  • Cancelling or cutting your trip short
  • Missed departure
  • Travel disruption
  • Personal money, passport and documents
  • Personal possessions and baggage
  • Sports equipment
  • Personal liability

Please note that some of these features do not apply to all travel insurance policies. Your policy documents will show the level of cover you have chosen.

Call 0844 874 0361*

*Travel insurance: UK lines are open Monday to Friday 9.00am to 5.00pm. Call costs may vary depending on your service provider.


Legal claims Legal expenses claims
Expert legal support is just a phone call away if you have chosen this valuable cover.

If you have chosen legal expenses as part of your travel insurance policy, you can call our expert team to claim help with legal costs.

Call 0844 874 0362*

*Travel insurance: UK lines are open Monday to Friday 8.30am to 7.00pm and Saturday 9.00am to 5.00pm, Sundays and bank holidays closed. Call costs may vary depending on your service provider.

All the peace of mind you need when you travel. Medical insurance tailored just for you, available in minutes from AXA travel insurance direct. Why not get a quote?

Customer log in

Fast, easy-to-use, safe and secure. Access your travel insurance policy documents online any time:

  • Print your policy schedule and documents
  • Retrieve a saved quote
  • View your cover limits and excesses
  • Make a claim
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