Important info for existing customers
If your policy numbers starts with ADH000..., please click here.
Customers with policy number starting 4200..., use this site.
Home insuranceFrequently Asked Questions
You can get useful information in an instant by looking at our Frequently Asked Questions.
Whether you need a helping hand finding your way around your AXA Account, or want to know more about policies or procedures, we're sure you'll quickly find the answers you're looking for here.
Help yourself ... Frequently Asked Questions
If you are unable to find an answer to your question in a specific category, try changing the 'search' criteria to 'All Topics'. If you are still unable to find an answer you can email our Help Team and we will aim to respond to your email within 24 hours, although we usually respond much sooner.
Looking for insurance? Insure with AXA today.