Important info for existing customers
If your policy numbers starts with ADH000..., please click here.
Customers with policy number starting 4200..., use this site.
Home insurance Make and track a claim
You only discover the value of your insurance when you make a claim. That's when you'll be glad you chose AXA. Giving you specialist support and a rapid response, we can help make difficult situations seem a lot easier.
Before you claim
- Take all reasonable steps to recover missing property and minimise further damage
- In the event of theft, loss of property or malicious damage, contact the police immediately and get a crime reference number
- Log in to your AXA Account to check your cover and any excesses
- Look at our Frequently Asked Questions if you need useful advice about the claims process
Make a claim
Contact us with the details of your claim as soon as possible.
Buildings, contents and personal possessions claimsHowever big or small your claim, reporting it is quick and easy.
Making your claim online is the fastest way to get it resolved. We'll start processing
your claim right away before a specialist advisor calls you to discuss the details.
Using your AXA Account to report your claim saves time when you need it most.
Make a claim or get advice for:
Buildings & contents * personal possessions * accidental damage * bicycle cover
* student cover
To make a claim, please call 0844 874 0218*
*Lines are open 24 hours a day, 7 days a week. Calls from a BT landline will be charged at your local rate. Calls from other networks or from outside the UK may vary.
Having chosen identity theft cover within your AXA home insurance policy, we can
offer you expert support to resolve any related problems.
For advice on identity theft or to report a claim call 0844 874 0223*
*Lines are open Monday to Friday 9am to 5pm, excluding bank holidays. Calls from a BT landline will be charged at your local rate. Calls from other networks or from outside the UK may vary.
All AXA home insurance customers can call our confidential helpline for free advice
about legal issues including:
Breach of contract * personal injury * motoring prosecution * employment disputes
If you have chosen family legal protection as part of your home insurance policy,
you can also claim up to £50,000 to help with legal costs.
For legal advice or to make a claim, call 0844 874 0232*
*Lines are open 24 hours a day, 7 days a week. Calls from a BT landline will be charged at your local rate. Calls from other networks or from outside the UK may vary.
If you have an emergency at home, AXA home assistance customers can contact our
domestic helpline for expert support. We can arrange for an approved contractor
to help with:
Plumbing * drainage * heating * electrical * roofing
By choosing home assistance as part of your home insurance policy, you can also
claim up to £1,000 towards call out fees, parts and labour.
Call our domestic helpline to report a claim on 0845 602 5653*
*Lines are open 24 hours a day, 7 days a week. Calls from a BT landline will be charged at your local rate. Calls from other networks or from outside the UK may vary.
Existing claims
Once you have reported a home insurance claim, you can view its progress by logging in to your secure AXA Account online.