Contact us

Customer service

Phone number: 0844 874 0360*
Lines open: Monday to Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and bank holidays 10am to 4pm.

Or by email.

Emergency medical and repatriation assistance

Phone number: + 44 (0)1737 815626
Lines open: 24 hours a day, every day. Call costs may vary depending on your service provider.

Travel insurance claims (except legal expenses)

Phone number: 0844 874 0361*
Lines open: Monday to Friday 9.00am to 5.00pm.

Legal expenses claims (travel insurance)

Phone number: 0844 874 0362*
Lines open: Monday to Friday 8.30am to 7.00pm and Saturday 9.00am to 5.00pm, Sundays and bank holidays closed.

Airport parking, hotels and lounges

Airport, hotels and lounges are provided for AXA customers by Essential Travel Limited. For help with bookings or queries or to find out more about these services, you can contact Essential Travel direct.

Finance queries

Phone number: 0844 858 2012*
Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5pm, Sunday and bank holidays 10am to 4pm.

Or by email.

Complaints

Policy complaints
Phone number: 0844 874 0360*
Lines open: Monday to Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and bank holidays 10am to 4pm.

Or by email.

Claims complaints
Phone number: 0844 874 0361*
Lines open: Monday to Friday 8.30am to 7.00pm and Saturday 9.00am to 5.00pm, Sundays and bank holidays closed.