Contact us

Customer service

Phone number: 0844 874 0211*
Lines open: Monday - Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

Or by email.

Claims

Phone number: 0844 874 0218*
Lines open: 24 hours a day, 7 days a week.

Email address: Householdclaims.INS@axa.co.uk

Family legal protection

Phone number: 0844 874 0232*
Lines open: 24 hours a day, 7 days a week.

Home assistance

Phone number: 0845 602 5653*
Lines open: 24 hours a day, 7 days a week.

Identity theft cover

Phone number: 0844 874 0223*
Lines open: Monday to Friday 9am to 5pm excluding bank holidays.

Finance query

Phone number: 0844 874 0214*
Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 5 pm, Sunday and Bank Holidays 10am to 4pm.

Or by email.

Complaints

Claims complaints
Phone number: 0844 874 0231*
Monday to Friday 8am to 8pm, Saturday 9am to 5pm.

Email address: HouseholdComplaints.INS@axa.co.uk

Policy complaints
Phone number: 0844 874 0211*
Monday to Friday 8am to 9pm, Saturday 8am to 6 pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm.

Or by email.