Contact us

Car insurance queries

Customer service

0844 209 6666*
Lines open: Monday - Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

Customer service (Northern Ireland)

0845 351 3400*
Lines open: Monday - Friday 8am to 8pm, Saturdays: 9am - 4pm, Closed Sundays and Bank Holidays.

Sales

0844 209 7000*
Lines open: Monday - Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

No claims discount

0844 209 4209*
Lines open: Monday - Friday 8am - 8pm, Saturday 9am - 5pm, Sundays and Bank Holidays 10am - 4pm

Send your proof of no claims discount to:
AXA Insurance
PO Box 925
9 Fudan Way
Stockton-On-Tees
TS19 1NL

By fax to 0844 874 0222*.

Or by email.

Finance and payment

0844 858 2012*
Lines open: Monday - Friday 8am - 8pm, Saturday 9am - 5pm, Sundays and Bank Holidays 10am - 4pm

Or by email.

Cancellations (including breakdown cancellations)

0844 579 2000*
Lines open: Monday - Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm

Or by email.

Claims

From the UK: 0844 874 0303*
From abroad: (+44) 1732 376249
Lines open: Monday - Friday 8am to 8pm, Saturday 9am to noon, Sunday and Bank Holidays closed

Windscreen repair and replacement

0844 874 0333*
Lines open: 24 hours a day, 7 days a week

Breakdown

Emergency breakdown assistance
UK: 0800 197 1121
Europe: (+44) 1737 815375
Lines open: 24 hours a day, 7 days a week

*Call costs may vary depending on your service provider.

Find out more about AXA insurance products.

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