Contact us
Car Insurance Queries
Customer service
0844 209 6666*
Lines open: Monday - Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
Customer Service (Northern Ireland)
0845 351 3400*
Lines open: Monday - Friday 8am to 8pm, Saturdays: 9am - 4pm, Closed Sundays and Bank Holidays.
Sales
0844 209 7000*
Lines open: Monday - Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
No claims discount
0844 209 4209*
Lines open: Monday - Friday 8am - 8pm, Saturday 9am - 5pm, Sundays and Bank Holidays 10am - 4pm
Send your proof of no claims discount to:
AXA Insurance
PO Box 925
9 Fudan Way
Stockton-On-Tees
TS19 1NL
By fax to 0844 874 0220*.
Or by email.
Finance and payment
0844 858 2012*
Lines open: Monday - Friday 8am - 8pm, Saturday 9am - 5pm, Sundays and Bank Holidays 10am - 4pm
Or by email.
Cancellations (including breakdown cancellations)
0844 579 2000*
Lines open: Monday - Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and Bank Holidays 10am to 4pm
Or by email.
Claims
From the UK: 0844 874 0303*
From abroad: (+44) 1732 376249
Lines open: Monday - Friday 8am to 6pm (excluding Bank Holidays), Saturday 9am to noon
Windscreen repair and replacement
0844 874 0333*
Lines open: 24 hours a day, 7 days a week
Breakdown
Emergency breakdown assistance
UK: 0800 197 1121
Europe: (+44) 1737 815375
Lines open: 24 hours a day, 7 days a week
*All 0844/0845 calls will be charged at your local rate.
Find out more about AXA insurance products.